Terms and conditions

1. Buy

When ordering agreement for the purchase only when the Travel Shop confirmed the order through an order confirmation. An order confirmation sent by 24 hours after the order is received by the Travel Shop. If delivery is changed in the order, the customer will be notified as soon as possible. You always have the right to cancel the purchase without charge until the goods are sent. Travel Shop has ownership and withdrawal rights to all products until full payment has been received from the customer. In order to shop with us, you must be 18 years Travel Shop must be able to determine the customer's home address.

2. Prices
The prices include VAT with 25% of orders within the EU. At the confirmation order, prices can only be changed by circumstances Travel Shop has no control. For example, significantly changing commodity prices, currency fluctuations or amended VAT. No expedition costs. Should the price change, the customer has the right to free cancel the purchase.

3. Shipping

  • A shipping cost of 75 SEK per item will be added within Sweden.
  • A freight charge of 149 SEK per item will be added within the EU / EEA.
  • A freight charge of 249 SEK per item applies to countries outside the EU / EEA.

We reserve the right to cancel an order if shipping costs exceed a reasonable cost for purchased products and goods. Should this occur, the entire amount will be refunded to the payment method specified in the last step of the checkout.


4.1 Payment
We use Stripe for secure card payments. Read more about Stripe here: https://stripe.com/en-se

4.2 Other payment methods
You have the option to pay via Invoice / External link. Email us about this at info@travelshop.se

5. Supplies
Orders placed before 15.00 on weekdays are processed on the same day and are normally delivered within 7 days in Sweden.

We reserve the right to ensure that all stock items are sold out before we can update the website, and then we inform the customers about the estimated delivery time. The customer is always entitled to cancel purchases at no cost unless the product is in stock. The parcels are delivered by PostNord or another carrier to the delivery point or sent as mail.

6. Delivery Delays
Occasionally, delivery delays by our suppliers beyond our control. This can occur, for example when a provider is unable to meet its delivery obligations to us or problems in the manufacturing process. If this happens, we disclaim liability to the customer for the damage that the delay is accomplished. You can trust that we will always notify you of the delivery is delayed. You, the customer is always right to cancel the purchase without cost at the delivery delay.

7. Transport
Travel Shop is responsible for transportation to our customers. You and transportation company assumes the risk of returning to us.

8. Damaged goods
When you receive your goods, it is important that you check your order immediately. Have you received a faulty or damaged goods, please contact us as soon as possible by e-mail info@travelshop.se.

9. Withdrawal and open purchase
Private customers have under the Distance Contracts entitled to 14 day withdrawal. This means that you, the customer has the right to cancel your purchase within 14 days after you have received the goods. Return the item must be unused and in their original packaging. When exercising the right of withdrawal / return of goods, the customer for the return shipping. Shipping fee is not refundable.
As our client offers Travel Shop also exchange within 30 days from the time you ordered the goods. This applies only unused products.

10. Complaints
If you want to advertise a damaged or incorrect product, please fill in the complaint forms that are linked here. Notify us by email info@travelshop.se before sending anything. Submit the invoice / receipt so we can identify the return. Remember, you are responsible for shipping to us.

In case of conflict, we always ARN's recommendations.

11. Refunds
Refunds are made via Stripe or Bank Transfer. The sum is always refunded to the same account used for the purchase and as soon as possible from the time we have received and approved the return.

12. Reservation
Subject to changes in prices caused by large price deviations from our suppliers, typos or other errors that are beyond our control. Read more about unforeseen events during Force Majeure below.

13. Data Protection
In connection with registration and ordering, you agree that we store and use your information in our business solely for the purpose of completing and providing the service you expect from us. According to GDPR, you have the right to receive the information we have registered on you and if you consider it to be incorrect or irrelevant you can request correction or removal from our customer register. If so, contact our customer service (preferably by e-mail) info@travelshop.se). We also declare that we will not sell or transfer any personal information (see our privacy policy).

14. Not Picked-package
If your package arrives at a delivery point, a notification will be sent via email or sms to you. You as a customer are responsible for the correct mobile phone number, address and e-mail address. If you do not collect your package, you will be charged an administrative fee of 250 SEK.

15. Force Majeure
In the event of SEKig, natural disaster, labor market strikes, government decisions and comparable events beyond our control which could not reasonably be foreseen, and affect entered into agreements and commitments on our part, which means that we cannot keep the said agreement / commitment, shall form the basis for that we are relieved of our obligations to fulfill the said agreement.

Below are links to the Consumer Agency and ARN where you can read more detail about consumer purchasing and Distance Contracts mm.

As a consumer, you can also turn to the EU for help with conflict resolution when you shop online.
Link: ec.europa.eu/odr
This will take you to:
“European Commission official website
The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out of court. "